We’re sorry you’re having trouble completing your payment. Please don’t worry—payment issues can happen from time to time and are usually resolved quickly.
Try the following:
- Use a different browser or open an incognito/private window.
- Wait 30–60 minutes, refresh the page, and try again.
- Double-check that your card number, expiry date, security code, billing address, and cardholder name are correct.
- Make sure you have enough available funds in your account.
- Check that the payment does not exceed your card’s daily, monthly, or online spending limit.
- Make sure you complete any verification requested by your bank, such as a security code or approval through your banking app.
- Try using a different credit or debit card, if available.
We also recommend contacting your bank to check whether the payment was declined or blocked on their side. This is particularly important when using an international card.
If the payment is still unsuccessful, please contact the Student Room Flat support team and provide your booking reference, the email address used for the booking, and a screenshot of the error message. For security reasons, never send us your full card number or security code.
We’ll be happy to help you complete your booking.