We’re sorry you’re having trouble completing your payment. Please don’t worry—payment issues can happen from time to time and are usually resolved quickly. Try the following: We also recommend contacting your bank to check whether the payment was declined or blocked on their side. This is particularly important when using…
Please note that ‘Admin Fee’ is different from ‘Booking Fees’. The Admin Fee is the amount charged by your host (usually one month’s rent, depending on the landlord) at the beginning of the contract or at the moment of check-in. This charge generally occurs for a series of services and…
We understand the discomfort COVID-19 can be causing to everyone trying to travel abroad. For this reason we have created a flexible cancelation policy in order to allow you to book with complete peace of mind. Know more here.
Yes, you are still allowed to travel abroad to study or work in most countries in Europe if you have a reasonable reason to do so. Due to COVID-19 there are multiple traveling regulations you must stay updated about. Rules swift unexpectedly and countries might ask you to present the…
If you wish to extend your contract, please contact us at booking@student-room-flat.com, to guarantee your room is still available and is not booked by a new tenant.
Kindly ask your landlord for all the information you need to proceed properly for departure. Contact your landlord /landlord’s representative and together agree to organize your departure (you can find the contact on your lease contract). At departure, you will be asked to leave your flat and room in a…
You are responsible for providing information regarding your departure date and time in order to make your departure from the flat as easy and successful and possible. You must agree with the Host at least two weeks before the lease termination date, otherwise the Host will not be able to…
You’re responsible for providing to the Host information regarding your arrival date and time in order to facilitate an easy and successful move in! You need to confirm with the Host at least seven days before the lease start date, otherwise, the Host will not be able to guarantee availability…
If you want to permanently close and delete your account, contact us by email support@student-room-flat.com When you delete your account: We will verify your identity for security purposes before accepting the deletion request. Any booking you currently have as a host or a tenant will be canceled automatically. If you are…
As we ask you to commit to rent the room you booked, we ask your host to commit as well and we make sure he keeps the room we booked for you. If exceptionally your host cannot welcome you in the room you booked (most of the time because of unexpected damage…