If you want to permanently close and delete your account, contact us by email support@student-room-flat.com When you delete your account: We will verify your identity for security purposes before accepting the deletion request. Any booking you currently have as a host or a tenant will be canceled automatically. If you are…
You can decide not to receive reminders via SMS by following these steps: Go to Account on www.student-room-flat.com Click on the wheel situated on your picture/avatar on the top left of the page Deselect the box SMS below the section “Messages, notifications & reminders” If you are still receiving messages from Student Room Flat after deselecting, please reach out us…
The termination of your lease agreement is subject to its terms and conditions. Note that it is a different process from the cancellation of your booking. It is a matter to solve directly with your landlord in accordance with the contract rules. Therefore, be aware of its conditions before signing,…
Before moving into your room, you will have to organize your arrival with your landlord. Make sure you filled in your tenant space with all the required information. In due time, confirm all advance payments required and check signatures on requested papers.
You have to organize your arrival and departure with your landlord directly. Just know that most of our landlords don’t do it during weekends.
Upon request, check if your host or representative may be able to issue a Letter of Accommodation for VISA purposes. It can be subject to a fee agreed upon in advance, check their availability and prices beforehand and make sure you align any potential deadlines. Make sure you have confirmed…
You will be able to read and sign the contract at your check-in or previously once aligned with your host. We do not send any contract or draft of the contract by mail or post. In case your host uses our lease agreement template (available in PT and CZ), a…
Your lease contract is the responsibility of your landlord.
Your landlord is responsible for sending you back your deposit according to the terms of your lease agreement. Being under your host management, usually, most deposit refunds get confirmed within 60 days after the termination of your lease. The tenant has the obligation before the check-in to fill in its…
If applied by your host as an advance payment, Student Room Flat collects your deposit upon booking confirmation and keeps it until 48 hours after your arrival. If you do not report a major problem to us concerning your apartment, we will send it to your landlord, as the standard…